Privacy & GDPR Policy
Our contact details:
Cwtchy Campers Limited
Unit 1, Village Workshops, Llanymynech, Powys SY22 6ST
Phone Number: 07575 908809
E-mail:cwtchycampers.sales@outlook.com
The type of personal information we collect
We may collect and process the following information:
· Name
· Email address
· Telephone number
· postal address
· vehicle registration
· Other information relevant to processing an enquiry / sales order
How we get the personal information:
Your personal information may be received by email, telephone, text, our website or other web-based platform such as facebook or Instagram.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· Product or service sales enquiry
· Product or service query
· Product or service sale
· Product or service warranty
Why we keep the personal information:
· Answer your enquiry or query
· Process a sales order
· Provide warranty cover
· Component supplier / manufacture defect issues.
We do not share this information with any individuals outside of the organisation unless we have gained your consent in advance.
We use social media platforms such as Facebook and Instagram. If you send us a message via such platforms, they may store the message, each platform should have its own privacy policies available to view.
Like most websites ours uses small tracking cookies and other services to aid use of the site and its features. Our website is hosted by GoDaddy and their cookie policy is below:
https://www.godaddy.com/en-uk/legal/agreements/cookie-policy
You are free to opt-in or opt-out of such cookie useage via a link within the policy.
Under the UK General Data Protection Regulation (UK GDPR) the lawful bases we rely on for processing this information are:
(a) Your consent.
You are able to remove your consent at any time.
You can do this by contacting us (please see our contact details at the start of this document).
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep personal information for 12 months unless product sales are a result of the information processing in which case records will be held for the expected life of the product.
We will then dispose of your information by shredding / deleting the information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us (please see our contact details at the start of this document) if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at (please see our contact details at the start of this document).
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Copyright © 2023 Cwtchy Campers LIMITED - All Rights Reserved.
Co reg No. 14668518
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